Deanship of E-Learning and Information Technology

Overview

The IP Telephony (VoIP) service document from the Deanship of E-learning and Information Technology at Qassim University details this advanced service that connects the university network. This service is an integrated solution for transmitting voice and video calls over the university's technical network without the need for a separate telephone network. The university benefits from a unified infrastructure that connects all geographically dispersed branches and departments of Qassim University across the region under one integrated communication system, enhancing effective communication among staff and employees.

Goal

Provide a modern and secure communication service that connects all branches of Qassim University into one system, reduce communication costs by eliminating traditional telephone networks, enable staff to communicate effectively via voice and video, provide professional communication channels for employees and beneficiaries, and improve the efficiency of administrative and academic operations through advanced communication.

Key themes:

▪ Service Definition: An advanced telephone system integrated with the technical university network without the need for separate VoIP, providing voice and video communications over a unified infrastructure.

▪ Key Features: A comprehensive connection for all branches of Qassim University throughout the region under one integrated and unified communication system; the ability to make voice and video calls from a single phone device or with multiple people simultaneously; voicemail storage for missed calls; high flexibility in transferring numbers and ease of increasing their quantity according to needs.

Economic Features Significantly reduce costs by abandoning the traditional standalone telephone network. Integrating services on a single infrastructure reduces operating and maintenance expenses.

Additional Services: Continuous correction and updating of the university's phone number directory, with the ability to search for numbers and various extensions.

▪ Service Request and Contact Points: Service and inquiry requests are made through the General Administration of Relations, email: VoIP@qu.edu.saExtension: 11141, Direct Dial: 0163011141, with a comprehensive directory of important university departments and sectors.

▪ Important numbers: The university center, beneficiary services, technical support, medical centers, and main departments are located in an organized and easily accessible table.

Target Audience:

Qassim University affiliates, faculty members and administrative staff, beneficiaries of university services, students who need to communicate with university departments and divisions, administrative leaders who need an advanced and secure communication system.