Customer service

Description:

This specialization aims to provide the student with the basic skills that enable him to provide excellent customer service by mastering listening skills, understanding others, good verbal and non-verbal communication with them, how to calm angry customers, manage their expectations, and satisfy them, and also aims to recognize the types of customer services provided, such as direct, social media, or telephone, etc: Face-to-face, social media, telephone, etc. and to familiarize themselves with the concepts of customer relationship management and the techniques used in it.

Eligible Applicants

Students, Female Students

Degree

Diploma

School level

University study

Place of study (Male Students)

Applied College Branch in Rass

Place of study (female students)

Applied College Branch in Rass

Years of study

Two school years

Study period

Morning

Number of Credit Hours

80 Credits required for graduation

80 + six months summer internship

The student is awarded one of the professional certificates according to the duration and recognition

Training certificate *

Classroom

* Completion of English language courses

Associate diploma

school year

Intermediate diploma

Two school years

Targeted

High School Graduates

Job Seekers

On-the-job employees

Career opportunities:

Customer Service Manager, Receptionist

Targeted professional certifications*

National Customer Service Association: CCSP-Certificate Customer Service Professional
International Business Training Association: CBP Customer Service.

*Not included in the fee

Program name: Customer service
Symbol: CS
Issue number: 451
Total hours: 80
Compulsory: 80
Optional: 0

Compulsory courses

First level

Symbol	Name	Credit hours	My theory	My work	Classification
AHEE101	Reading and writing	6	5	2	Specialty requirements
ITCG101	Introduction to Information Technology	3	2	2	Specialty requirements
AHEB101	Business English (1)	3	2	2	Specialty requirements
BLSM101	Communication skills	2	2	0	Specialty requirements
AHEE102	Listening and conversation	6	5	2	Specialty requirements

Second level

Symbol	Name	Credit hours	My theory	My work	Requirement	Classification
AHEE103	English communication skills	3	3	0	AHEE101, AHEE102	Specialty requirements
AHEB102	Business English(2)	3	2	2	AHEB101	Specialty requirements
BLSM102	Principles of management and organization	3	3	0		Specialty requirements
BLAG206	Professional ethics	2	2	0		Specialty requirements
BLRC101	Customer service basics	3	3	0		Specialty requirements
BLSM103	Marketing principles	3	3	0		Specialty requirements
BLRC102	Principles of Public Relations	3	3	0		Specialty requirements

Third level

Symbol	Name	Credit hours	My theory	My work	Requirement	Classification
BLAG103	Principles of statistics	4	3	2		Specialty requirements
BLRC201	Editing and report drafting skills	2	2	0		Specialty requirements
BLSM203	Marketing of services	3	3	0	BLSM103	Specialty requirements
BLRC202	Desktop computer applications	3	2	2	ITCG101	Specialty requirements
BLRC203	Effective communication in customer service	3	3	0	BLSM101	Specialty requirements
BLRC204	Administrative communications	2	2	0		Specialty requirements
BLRC205	Computer Applications in Business (1)	3	2	2	ITCG101	Specialty requirements

Fourth level

Symbol	Name	Credit hours	My theory	My work	Requirement	Classification
BLST202	Social Media Campaigns (1)	3	3	0		Specialty requirements
BLST206	Customer Relationship Management	3	3	0	BLRC102	Specialty requirements
BLRC206	Planning and organizing customer services	3	3	0	BLRC101	Specialty requirements
BLRC207	Office management	2	2	0	BLRC204	Specialty requirements
BLRC208	Receptionist Skills	3	3	0	BLRC101	Specialty requirements
BLRC209	Computer Applications in Business (2)	3	2	2	BLRC205	Specialty requirements
BLRC210	Organizational behavior	3	3	0		Specialty requirements

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