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Total Quality Management

Course Description: This course addresses the integration of knowledge and information gained from other courses by reviewing models of quality pioneers and their contributions to developing new management systems. It supports essential skills by presenting quality management processes through case studies of companies and business organizations.
Credit hours: 3
Prerequisites: BUS 111
Objectives of the course :

The course aims for the student to be able to define the fundamental concepts related to Total Quality Management and its philosophies. It clarifies the importance of quality in modern business scenarios by stating its significance for individuals, customers, organizations, partners, and society. It also aims to develop the student's oral communication skills and enhance their work values within a team.

Course outputs :

Compares the fundamental concepts related to Total Quality Management: product quality, internal quality, external quality, internal customers, non-quality, and excess quality, as well as the relationship between Total Quality Management and Business Process Reengineering.
Analyzes the principles and philosophies of Total Quality Management.
Discusses the importance of quality in modern business scenarios for individuals, customers, organizations, partners, and society.
Summarizes the stages of implementing Total Quality Management and discusses the most important challenges organizations may face in this area.
Demonstrates oral presentation skills on a topic related to Total Quality Management.
Shows teamwork skills and expresses and exchanges opinions to reach the desired outcome.

Additional information:
  • Last updated: 2026-04-22

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