Official government website of the Government of the Kingdom of Saudi Arabia 
Goal of the SLA
Specify a time limit for all services provided by Qassim University and clarify it to the beneficiaries, in addition to specifying a method of escalation in case the service is not completed within the specified time.
Scope of service
Service requests are processed after all the information and requirements necessary to execute the services within the time agreed upon in the Service Level Agreement (SLA). Note that this time does not include the completion of deficiencies if the customer does not provide all the required information, nor does it include the time taken to process the requests by a third party, such as other government agencies, if the nature of the requests requires it.
Terms and conditions
Term of the Agreement: The SLA is valid from the date it is published on the Website.
Execution times: On-the-spot services are performed seven days a week at any time, while services performed during business days are performed during official business hours from Sunday through Thursday from 7:30 a.m. to 2:30 p.m.
| No. | Service name | Execution time | Service availability time |
|---|---|---|---|
| 1 | Request for materials | 3 business days | 7/24 |
| 2 | Return Material Request | 3 business days | 7/24 |
| 3 | Query Material Requests | Instant | 7/24 |
| 4 | Request for University Education Allowance | 3 business days | 7/24 |
| 5 | Summer work assignment request | 3 business days | 7/24 |
| 6 | Delivery of the thesis after defense | 3 business days | 7/24 |
| 7 | Approve the request to form a discussion committee | Instant | 7/24 |
| 8 | Query Course Requests for Degree Approval - Graduate Studies | Instant | 7/24 |
| 9 | Approval of Additional Opportunity Requests - Graduate Studies | Instant | 7/24 |
| 10 | Follow up on approvals of research plan applications - Graduate Studies | Instant | 7/24 |
| 11 | Approving the request to change the academic supervisor - Postgraduate Studies | Instant | 7/24 |
| 12 | Regularity Statement Request - Graduate Studies | 3 business days | 7/24 |
| 13 | Approval of requests to apologize for missed lectures | Instant | 7/24 |
| 14 | Follow-up and procedures for re-correction requests | Instant | 7/24 |
| 15 | Approve the requests of the Student Problems Committee | Instant | 7/24 |
| 16 | View Class Schedule | Instant | 7/24 |
| 17 | Student notification of absences | Instant | 7/24 |
| 18 | Request an alternative or supplemental test | 3 business days | 7/24 |
| 19 | View the student's registered courses | Instant | 7/24 |
| 20 | Evaluation of courses | Instant | 7/24 |
| 21 | Student Re-Enrollment Request | 3 business days | 7/24 |
| 22 | Request to postpone classes | 3 business days | 7/24 |
| 23 | View lecture schedule | Instant | 7/24 |
| 24 | Show the courses and hours remaining on the student's schedule | Instant | 7/24 |
| 25 | View academic record from the student's plan | Instant | 7/24 |
| 26 | Graduation Document Verification | Instant | 7/24 |
| 27 | Graduate Record Request | 3 business days | 7/24 |
| 28 | Online Admission for Bachelor's Degree at Qassim University | 3 business days | 7/24 |
| 29 | Online Admission for Postgraduate Studies at Qassim University | 3 business days | 7/24 |
| 30 | Apologizing for a semester - Graduate Studies | 3 business days | 7/24 |
| 31 | Scholarships for non-Saudis | 3 business days | 7/24 |
| 32 | Studying as a visiting student between universities | 3 business days | 7/24 |
| 33 | Employment service | 3 business days | 7/24 |