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Overview
The Department of Public Relations and Beneficiary Services occupies an important aspect in the university, as it is considered the link between all internal and external departments. This importance stems from working according to a clear vision, with many desired goals to achieve a work that embodies positive concepts about Qassim University.
Vision
Leadership, excellence and professional quality in the field of public relations and beneficiary services, in organizing events, events and conferences held and hosted by the university, as well as providing support services to all beneficiaries from inside and outside the university, and reaching the highest levels of professionalism in its social and cultural movement.
Mission
Providing high-quality creative services for university events and events and providing support services to beneficiaries, which contributes to introducing the university's mission and objectives, highlighting the university's civilizational role and creating a prestigious image of its scientific and research activity through communication between the university and various public and private sectors.
Objectives
1- Objectives of the Public Relations Department
Strengthening the institutional identity: Contribute to organizing events that reflect the vision and values of Qassim University to enhance its academic and community image.
Increase community interaction: Manage and organize events and conferences that encourage the active participation of students, faculty, and the local community.
Excellence in organization: Ensuring high-quality execution of events through careful planning and effective coordination with stakeholders.
Strengthening partnerships: Host events that bring together the university and other organizations to share experiences and build strategic relationships.
2. Customer Service Objectives
Optimize the patron experience: Provide fast and efficient support services that meet the needs of students, faculty, and visitors.
Facilitate communication: Establish clear and direct communication channels to respond to beneficiaries' inquiries and resolve their issues.
Raise the level of satisfaction: Measuring beneficiaries' satisfaction periodically and improving services based on their feedback.
Promote inclusiveness: Ensure equal and accessible services for all categories of beneficiaries, including those with special needs.
Technical development: Utilizing modern technologies to facilitate service delivery, such as online platforms for reservations and inquiries.
3. General goals
Enhancing academic reputation: Contribute to raising the status of Qassim University as a leading governmental entity through distinguished events and services.
Sustainability: Adopting sustainable practices in organizing events and providing services to minimize environmental impact.
Staff development: Training and qualification of the department's employees to ensure the provision of services and events with international standards.