{"id":47961,"date":"2025-10-11T19:28:56","date_gmt":"2025-10-11T16:28:56","guid":{"rendered":"https:\/\/www.qu.edu.sa\/?post_type=policies&p=47961"},"modified":"2025-10-11T19:48:36","modified_gmt":"2025-10-11T16:48:36","slug":"customer-charter","status":"publish","type":"policies","link":"https:\/\/www.qu.edu.sa\/en\/policies\/customer-charter\/","title":{"rendered":"Customer Charter"},"content":{"rendered":"
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Customer Charter<\/strong><\/h4>\n

The Qassim University website is the main digital platform for communication and interaction with the university's stakeholders and visitors, providing them with easy access to all information and electronic services. Through its website, the university strives to provide an integrated user experience that enhances the effectiveness of communication and achieves mutual benefit between the university and its stakeholders, while ensuring transparency, quality, speed of completion, and quality in service delivery.<\/p>\n

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  1. Al-Qassim University Commitments<\/strong><\/li>\n<\/ol>\n

    Based on the objectives and strategic vision of Qassim University, the university is committed to providing comprehensive and innovative digital services through its website. This charter defines the university's commitments to all beneficiary categories to ensure the highest levels of service, enhance the quality of the digital experience, and maximize the benefit for users of all kinds.<\/p>\n

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    1. Help and Support<\/strong><\/li>\n<\/ol>\n

      The Qassim University portal is committed to providing assistance and support to all beneficiaries, meeting the needs of the largest possible number of website visitors. This is achieved by providing readable and clear content, multimedia such as videos and illustrations, as well as detailed information and direct links to various forms of assistance, for example: Frequently Asked Questions<\/a> and Communication Guide<\/a>.<\/p>\n

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      1. Privacy and confidentiality of information<\/strong><\/li>\n<\/ol>\n

        Qassim University is committed to making user information confidentiality and privacy a top priority. Privacy and confidentiality policies are among the basic conditions for using the university's website. To learn more about privacy and data protection policies, you can visit the page Privacy Policy<\/a> On the Qassim University website.<\/p>\n

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        1. Provide communication and participation mechanisms<\/strong><\/li>\n<\/ol>\n

          Qassim University is committed to interacting with and responding to all inquiries or suggestions received from beneficiaries, by visiting
          Contact us<\/a> On the Qassim University website.<\/p>\n

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          1. Service Level Agreement<\/strong><\/li>\n<\/ol>\n

            Qassim University is committed to defining clear and specific standards for the level of services provided to beneficiaries through its electronic portal, in order to ensure the highest degrees of quality and efficiency in all digital procedures and services. These standards are considered a primary reference for performance evaluation and achieving beneficiary satisfaction, with a commitment to continuous development and raising the quality of services. For more information, you can visit Service Level Agreement <\/a>On the Qassim University website<\/p>\n

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            1. Beneficiary responsibilities<\/strong><\/li>\n<\/ol>\n

              In support of the university's commitment to providing the best services, beneficiaries are responsible for certain duties that contribute to enhancing their utilization of these services, most notably those mentioned in Terms of Use<\/a>  andDisclaimer<\/a> and Privacy Policy<\/a> On the Qassim University website.<\/p>\n

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              1. Adherence to guidelines<\/strong><\/li>\n<\/ol>\n

                Beneficiaries are responsible for reading and understanding the instructions on the Qassim University website and adhering to them.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                ميثاق المتعاملينيُعد الموقع الإلكتروني لجامعة القصيم المنصة الرقمية الرئيسية للتواصل والتفاعل مع مستفيدي الجامعة وزوراها، حيث يتيح لهم الوصول بسهولة ويُسر إلى كافة المعلومات والخدمات الإلكترونية. حيث تسعى الجامعة من خلال موقعها الإلكتروني إلى تقديم تجربة مستخدم متكاملة تعزز من فعالية التواصل وتحقق الاستفادة المتبادلة بين الجامعة والمستفيدين مع الحرص على الشفافية والجودة وسرعة الإنجاز […]<\/p>\n","protected":false},"author":2,"parent":0,"menu_order":0,"template":"","sdgs":[],"departments-list":[],"class_list":["post-47961","policies","type-policies","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/policies\/47961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/policies"}],"about":[{"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/types\/policies"}],"author":[{"embeddable":true,"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":5,"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/policies\/47961\/revisions"}],"predecessor-version":[{"id":47966,"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/policies\/47961\/revisions\/47966"}],"wp:attachment":[{"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/media?parent=47961"}],"wp:term":[{"taxonomy":"sdgs","embeddable":true,"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/sdgs?post=47961"},{"taxonomy":"departments-list","embeddable":true,"href":"https:\/\/www.qu.edu.sa\/en\/wp-json\/wp\/v2\/departments-list?post=47961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}